Saturday, June 25, 2005

Oddly Enough (T-Mobile) Update!

I appear to have been escalated again. Hm, I leave at 0415 tomorrow, bet they can't get it working by then...

June 24 - T-Mobile Response

    Date: Fri, 24 Jun 2005 10:41:14 -0700
    From: customercare@t-mobilesupport.com
    To: joelja@darkwing.uoregon.edu
    Subject: Re: Case 375291 Coverage.GlobalRoaming

    Dear Joel,

    Thank you for taking the time to contact T-Mobile.

    We have forwarded your issue to our Web Data Specialists assist you with
    your question regarding roaming accessibility. You will receive a response
    from them soon.

    Have a good day!

    If you have any further comments, questions, or concerns feel free to
    contact us at anytime.

    Thank you for choosing T-Mobile.

    Sincerely,

    Michael
    Customer Care Specialist
    T-Mobile USA


Then this

June 26 - T-Mobile Response


    Date: Sun, 26 Jun 2005 11:18:25 -0700
    From: customercare@t-mobilesupport.com
    To: joelja@darkwing.uoregon.edu
    Subject: Re: Case 375291 Coverage.GlobalRoaming

    Dear Joel Jaeggli,

    Thank you for taking the time to contact T-Mobile.

    We see the account is provisioned correctly but are unable to find a ticket
    on this issue. Did you receive a ticket number?

    If you have any further comments, questions, or concerns feel free to
    contact us at anytime.

    Thank you for choosing T-Mobile.

    Sincerely,

    Matt
    Customer Care Specialist
    T-Mobile USA
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